Subscriptions Policy

SPECIAL PURCHASE ITEMS & ORDERS

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our Refunds, Returns, Exchanges for more details. 

About Subscriptions, or also known as "Clubs"

• All subscriptions ship the 1^st-5^th of the current month or with 3 business days of initial order.
• Themes change monthly and can be previewed via a blog post and social media announcements.
• Contents of individual levels are subject to change. We will do our best to honor any prepaid subscriptions if we must make an unplanned change before the renewal occurs.
• No refunds on pre-paid subscriptions.
• Orders placed in the last 10 days of the current month will receive the box for the following month.
• You are charged immediately for your first box, then subscriptions are automatically charged on the 1^st of the month. If you plan on pausing or cancelling, you must do so before the 1^st.
• If your method of payment is declined, your subscription will be cancelled after 3 days.
• All subscriptions are inclusive of shipping costs. If non-subscription items are purchased at the same time, you will be automatically charged shipping for those items only.
• All subscriptions can be changed, skipped, paused, or cancelled at any time in the online portal.
• At this time, we are only shipping subscriptions to addresses located in the United States.
• You will receive instructions via an email on how to manage your subscription. If you do not receive your subscription details email within 24 hours of subscription purchase, please contact us.

Pre-orders

At times, tinywerewolves.com may launch a pre-order sale. This is intended to hit a sales goal within a predetermined time before the item is produced and shipped. If the goal is not met, the customers who pre-purchased the item may be refunded in lieu of the item being produced. Details of the timelines are in the product description of the pre-sale items.

We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our Refunds, Returns, Exchanges for more details.