When Will I Get My Order?

Almost all our items are created when an order is placed. Depending on the items, it takes 3-7 days to fulfill an order. Please see each item’s description for more details on creation time.

Once and item is completed, it is then shipped out. The available shipping methods will be shown to you during checkout. The shipping time depends on your location, but can be estimated as follows once an item is ready to ship:

• USA: 5- 8 business days
• Canada: 10-20 business days
  
  

Where Will My Order Ship From?

Orders are shipped from the United States.

What Countries Do You Ship To?

We currently ship to the United States and Canada. If you are interested in purchasing our items from somewhere, we do not currently ship to, please use the contact us page to send us a message and we can provide you with a custom shipping quote and production timeline. 

Will I Be Charged Customs For My Order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My Order Should Be Here By Now, But I Still Don't Have It. What Should I Do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address.
• Ask your local post office if they have your package.
• Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s get in touch with us here with your order number.

If a package is returned to Tiny Werewolves due to an incorrect shipping address provided by the customer, the customer will be responsible for the return shipping cost (if any) as well as the re-delivery cost. Tiny Werewolves is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer. Refunds will not be issued for returned items. Store credit, minus any shipping and taxes from the original order, may be issued on request only. Store credit will be issued via a one-time use code to be entered by the customer at checkout (any balance is forfeited if the entire amount is not used during purchase).

If a customer does not provide a method of payment within 30 days to re-ship the returned order, the order is forfeited to Tiny Werewolves and no refund will be issued to the customer.

We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for shipping. We are happy to the provided the address, date of delivery, tracking information and shipping carrier information for the customer to further investigate with the shipping carrier directly.

What’s Your Return Policy?

We do not offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at Contact Us!

Do You Offer Refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

Can I Exchange An Item For A Different Size/Color?

Currently, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!